Security & Technical Support
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Security and support are the backbone of a reliable crypto exchanger. Our mission goes beyond technical assistance — we provide a complete framework for safe operations, resilience against attacks, and professional customer care.
We understand that exchangers face risks from multiple directions: technical vulnerabilities, fraudulent activities, and even operator mistakes. That’s why our approach combines infrastructure security, data protection, transaction monitoring, and user awareness.
By following our recommendations and relying on our technical support team, you gain not just a service, but a partnership aimed at long-term stability, compliance with EU standards, and continuous protection of your business and your clients.
Compliance & Standards
Our solutions are developed in strict accordance with international regulations and security standards. We ensure that every crypto exchanger we deliver meets: AML / KYC – compliance with anti-money laundering and customer verification requirements. GDPR – full protection of personal data and user privacy under EU law. MiCA – alignment with the upcoming EU crypto-asset regulation framework. PCI DSS – secure handling of payment data and integrations. By adhering to these standards, we guarantee that your exchanger is not only technically reliable but also fully compliant with global financial and data protection regulations.
Technical Assistance
Our support team is always ready to assist you with setup, troubleshooting, and integration.
We provide:
Full onboarding and training for your staff.
Help with module updates and monitoring integration.
Rapid issue resolution and system recovery.
Continuous consultation on compliance and security.
Security Recommendations
Dedicated Hosting / VPS
Use dedicated servers or VPS for your exchanger to reduce compromise risks and keep full control over security settings.
Two-Factor Authentication (2FA)
Enable 2FA for admins and operators. Even if a password is stolen, unauthorized access will be blocked.
HTTPS & SSL Certificates
Always run your platform over HTTPS with valid SSL certificates to secure client data and prevent man-in-the-middle attacks.
Regular Backups
Schedule automated backups of databases and logs. Quick recovery is crucial in case of system failures or incidents.
Software Updates & Patches
Keep your system, modules, and plugins updated. Outdated software is the most common entry point for attackers.
Firewall & DDoS Protection
Use a web application firewall and DDoS mitigation tools to filter malicious traffic and keep the exchanger online.
Activity Monitoring & Logs
Enable detailed logs and monitor suspicious activities. Early detection helps prevent potential breaches.
Staff Training & Awareness
Train your staff to recognize phishing and social engineering. Human error is often the weakest security link.
PREMIUMEXCHANGER Ltd.
9000, BULGARIA,Varna, st. Shipka, 18, office 304
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